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Customer Service

Shipping & Delivery

How will my order be shipped?
Orders are shipped via FedEx or UPS, unless otherwise noted. 

How much is shipping?
Standard Ground shipping is only $8.95 per item. Expedited shipping is available for an additional fee. Upgraded shipping options available: 3 Business Days, 2 Business Days and Overnight. You may select upgraded shipping upon checkout. 

Where will my order be shipped from?
Most of our products cannot be "bundled" for shipping as we have a number of warehouses across the United States. With a large number of products, they may be shipped from anywhere in the country. 

Can I ship to a P.O. Box?
The physical street address of the recipient's home, workplace or hospital is required; a post office box number is not acceptable. 

What happens if an item is not in stock when I order?
On the rare occasion that an item is not in stock, we will notify you immediately to figure out another option. You may select another item of equal value or receive a refund. 

Do you ship internationally?
No, currently we only ship to addresses within the United States.

Privacy & Security

This privacy policy sets out how "" uses and protects any information that you give "" when you use this website. "" is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. "" may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 08/15/2010. 

What we collect
We may collect the following information: 
* Name
* Contact information including email address
* Demographic information such as postcode, preferences and interests
* Other information relevant to customer surveys and/or offers 

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: 
* Internal record keeping.
* We may use the information to improve our products and services.
* We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
* From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests. 

At, all of your personal information is protected by our Secure Server Software (SSL) which fully encrypts and protects all of your personal data. We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

How we use cookies
A cookie is a small file which asks permission to be placed on the hard drive of your computer. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. 

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 

Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please email us at or fax a request to us at (951)200-4894. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Returns & Replacements
Due to health concerns, gifts containing perishable items and bath and body products may not be returned. These products are covered by our guarantee and will be replaced only if they arrive damaged. If you or your recipients are not completely satisfied with your order, please give us a call at 800-390-5418, and we will do whatever we can to resolve the issue. 


How do I place an order?
Ordering can be done online or over the phone with a customer support specialist.

When will my order ship?
Most orders placed before 10am PST will ship the same day. If placed after 10am PST, the order will be processed and shipped out the next business day. Personalized orders may take an additional 2-3 days for processing.

What forms of payment do you accept? 
We accept all major credit cards (Visa, Mastercard, Discover, American Express) and Paypal.
Do I have to pay sales tax?
Sales tax will only be charged to orders being shipped to addresses within California